This is an extract from the article The Importance of Community in Crypto and contains the full transcript of my interview with Alex Le – Community Manager of TomoChain.
TomoChain is an innovative solution to scalability problem with the Ethereum blockchain, and other blockchain platforms. TomoChain features a 150-Masternodes architecture with Proof of Stake Voting (POSV) consensus for near-zero fee, and instant transaction confirmation. Security, stability and chain finality are guaranteed via novel techniques such as double validation, staking via smart-contracts and uniform randomization processes.
1) What does community mean to you?
The community means a lot to TOMO project and team as well. You are not only investors but also
– Our great supporters as they actively spread the news, and bring people together to advocate and support each other in the fight to overcome threats and FUD.
– Our judges as they keep questioning and giving us valuable feedback regarding the community and product development, which gives us many awesome insights.
– Our friends as we share stories and hopes that we have been holding about life and crypto/blockchain expectation.
– Part of our team as they don’t hesitate to educate new members about TomoChain, help each other to understand our project deeply as well as notice us whenever the unexpected occurs.
We are proud to have such a vibrant and active community beside. We do our best to keep our community growing organically and sustainably by future community engagement activities.
2) What in your opinion makes a robust Crypto community?
To us, two-way communication is a key factor to build up a robust and positive community. Avoiding questions is not a good path to take. We are aware of that if anyone brings any question to us, it means (at least) he/she cares and we succeed in term of having his/her interest. Now it is our chance to prove that we are well-deserved. Other members and parties also understand and get more involved into the project.
If a question is underestimated, passed or ignored, it may open for unreasonable FUDs to go around and break the trust among parties.
Beside, it is important to organize community engagement activities to encourage ppl to get involved in the project and boost the trust between the project and community.
3) How do you keep your community satisfied and engaged?
Listen to the community and get back to them by actual actions.
Create meaningful value out of the project and distribute it by making progress in the project development as a whole.
4) Do you believe that having a strong community directly impacts the success of a project?
I can’t agree more. A project can’t go further and faster without the receiving feedback from their audiences and users because they don’t know where to improve and develop.
We have witnessed projects with good fundamentals but forgotten their community so that they have been losing their position. The consequence of losing the community is not what we can see in one day but in the long run.
5) Regarding FUD – what measures and precautions do you take to combat this negative press when it occurs in order to keep the community happy?
Regarding FUD, we view it this way: FUD often comes from
1. Untrustworthy/out of date sources.
2. Lack of information
3. Misunderstanding/Miscommunition with the team.
4. Person/group of people who try to ruin the project’s reputation on purposes.
When it comes to 1,2 and 3, we are open to discuss and communicate with until the FUD is completely wiped out.
In regard of 4, the team and community will together shut them down and prevent their bad impact from others, depending on case by case.
You can find all of Tomo’s relevant information below:
Social: Telegram, Facebook, Twitter, LinkedIn, Reddit
Exchanges: Kucoin, Hotbit, Gate.io
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